Expanding upon an already successful customer support track record, and with the confidence of being able to handle dozens of hotels in the Latin American hospitality market, Gemm is excited to announce the roll out of a stand alone support service. To celebrate this announcement, we also are thankful to have brought on our first client, the Staybridge Hotel located in Guadalajara, Jalisco, Mexico. The Staybridge is a luxury business style hotel, which handles some of the most demanding type of clientele from an Internet connectivity perspective. These are clients who are visiting Guadalajara, and their need to have instant and fast connectivity back to their home office, or their clients is not only real, it needs to be world class. The Staybridge hotel felt confident enough in our ability to be able to handle this type of customer based on our existing relationship handling two of their other properties based in Puerto Vallarta and Cancun.

From our support section in our website, the full description of the services for our tiered level support solutions, our bi-lingual call technicians will be able to handle any sized property; from a 40 room boutique hotel in Cabo San Lucas, a 2,500 room complex in the Riviera de Maya or a 300 room business hotel in Ciudad México, we can handle your business.

Below is a summary of our Tiered services. 

Tier 1 Support includes 9am-6pm CST Bi-lingual Support via Live Chat, Email, Trouble Ticket System, and self assist frequently asked questions. Through interactive chat sessions guests can view their entire trouble ticket history and review how their past problems were resolved. A log of each end user's problem and solutions is stored and is readily accessible through an online ticketing system.  This option is excellent for hotels that don't want or require phone service.

The tier 2 package includes all of the items included in our Tier 1 support, PLUS 9am-6pm CST, Mon-Friday Toll Free telephone access to our Bi-Lingual support technicians. 

Our Tier 3 package is our most robust support available as it provides around the clock service for enterprise clients that demand 24x7 access on a 365 days a year basis. Our core clients are hotels, and we know that their guests demand the best service while on vacation. Their needs are usually too complicated for the Front Desk staff, and too distracting for already busy IT staff. Let us take off some of your load by handling these Internet connectivity related requests at an affordable monthly price.

Our support packages are easy to implement, and can be terminated on 30 days notice. We're so confident that you'll be happy with our service that we're offering the first 30 days for free with no obligation to continue. 

Call +52 998-282-8104 or email us today at info@gemm.tv for a free consultation and flexible pricing options.