24/7 Support Services

Gemm is proud to start offering 24x7 support in Spanish and English for our customers, or as a stand-alone service. Whether you're a hotel, hospital, conference center, library, school or other type of business, the need to have reliable around the clock support for Internet connectivity related issues is growing daily as people become more and more reliant on having Internet access. Gemm offers its comprehensive support at a low monthly rate, with a free 30 day trial. There is also no service contract to sign, pay as you go on a monthly rate, cancel at any time.

What are the advantages of using our Support Services?

Certified Technicians

24x7 Suppport

Live Chat

Toll Free Calling

Plans & Packages

Tier 1

Free 30 Day Trial

Cancel at any time, Zero Contract Obligation

9am-6pm CST Support via Live Chat

E-Mail Support

Trouble Ticket System

Self assist frequently asked questions

Tier 2

Free 30 Day Trial

Cancel at anytime, Zero Contract Obligation

24x7, 365 days a year Support via Live Chat

E-Mail Support

Trouble Ticket System

Self assist frequently asked questions

How To Videos on common issues

Enterprise Support

Free 30 Day Trial (without Gateway Support)

24x7 days a week, Support via Live Chat

E-Mail Support

Trouble Ticket System

Self assist frequently asked questions

How To Videos for common issues

Gateway Support, and local support options

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Our support packages are easy to implement, and can be terminated on 30 days notice. We're so confident that you'll be happy with our service that we're offering the first 30 days for free with no obligation to continue.


Call +52 998-282-8104 or email us today at info@gemm.tv for a free consultation and flexible pricing options.


Need Support? Call our support line at 01 800 681 1539, toll free in México. Alternatively, click on the Support tab on the side of this page, and submit a trouble ticket. One of our technicians will get back to you within the business day.